All sales are final.

1Who this policy applies to

This policy applies to every payment made to Grow With Lukas by a client, in any form: build fees, setup fees, deposits, retainers, monthly fees, revenue share distributions, sales commissions, and any one-off charge for additional work.

Services are supplied business to business only. Every client is a content creator, coach, educator, or company purchasing for purposes connected to their trade or profession, and is not acting as a consumer. By purchasing, you confirm this is the case for you.

2Why there are no refunds

This is not a product sitting on a shelf. From the moment an engagement is signed, three things happen that cannot be undone:

• Capacity is reserved for you. I take on a small number of builds at a time. Your slot is held for you and turned away from someone else.
• Work begins immediately. Strategy, offer design, funnels, copy, email systems, automation, and hiring all start at once. The labour behind them cannot be returned.
• Third-party costs are committed. Software, tooling, contractors, setters, and closers are paid on your behalf or engaged on your account and do not refund their time.

On top of that, the systems I build are delivered digitally and are visible in full the moment they exist. They cannot be handed back.

3The no refund clause

All payments are non-refundable in whole and in part, in all circumstances, including but not limited to:

• A change of mind, a change of direction, or a change in your personal or business circumstances.
• Deciding not to use, launch, promote, or staff the system after it has been built.
• Failing to supply content, access, assets, approvals, or ad budget needed for the system to run.
• Dissatisfaction with results, revenue, conversion rates, lead volume, or speed of delivery.
• Termination by either party, for any reason, at any point in the term, including termination for cause.
• Expiry or non-renewal of the engagement at the end of its term.
• Loss of access to your own platforms, payment processor, ad accounts, or audience.
• Any period during which the system was live but you chose not to sell, deliver, or fulfil.

Amounts already invoiced but unpaid at the point of termination remain due in full and are payable on the original schedule.

The upfront build fee is included in this. Engagements are priced as a build fee plus a share of what the system collects. The build fee is payable on signature, before work begins, because it pays for the build itself and for the capacity reserved for you. It is non-refundable in full from the moment it is paid, including where the programme is never launched, never promoted, or is cancelled inside the minimum term. Where the fee is split into instalments, each instalment is non-refundable as it is paid and the remaining instalments stay due.

4Minimum term

Engagements carry a 90 day minimum commitment. That period exists because a back-end system needs a full cycle of traffic, calls, and follow-up before it can be judged fairly. Cancelling inside the minimum term does not reduce, suspend, or refund any amount owed for it. After the minimum term, either party may end the engagement on 45 days written notice, and fees continue to accrue and remain payable through the notice period.

5Revenue share payments

Where I am paid a share of revenue, that share is calculated on revenue actually collected and is due as soon as it is collected. Once distributed, a revenue share payment is final.

• Revenue share is not contingent on satisfaction, opinion, or perceived performance. It is contingent only on money being collected through the systems.
• If you refund one of your own customers, that is your commercial decision and it does not create a claim against revenue share already paid to me.
• Chargebacks and refunds inside your own business are handled under your own customer terms, not this policy.

6If you are treated as a consumer

These services are sold business to business, and consumer withdrawal rights do not normally apply. In the event that a purchaser is nonetheless treated as a consumer under the law of the Republic of Lithuania or European Union consumer law, the following applies:

• You expressly request that the services begin immediately, within the 14 day withdrawal period, rather than waiting for it to expire.
• You acknowledge that you lose your right of withdrawal once the services have been fully performed, and that where they are only partly performed you remain liable for the proportionate value of everything supplied up to the moment you withdraw.
• For digital content and digital systems supplied outside a physical medium, you give prior express consent to immediate supply and acknowledge that the right of withdrawal is lost at that point.

This consent is given by ticking the acknowledgement at checkout or by signing the agreement, whichever comes first. Nothing in this policy removes any right that cannot lawfully be excluded.

7What you get instead of a refund

A refund returns your money and leaves you with nothing built. That is a worse outcome than the alternative, so the alternative is what I offer:

• The build is finished, properly. If something in the agreed scope is not delivered or does not work, I fix it at no extra cost until it does.
• Continued iteration. Funnels, emails, offers, and scripts get rewritten and retested while the engagement is live, at no extra charge.
• An honest exit. If it becomes clear the fit is wrong, we end it cleanly at the next notice point instead of dragging it out. Paid amounts stay paid, and nothing further accrues after the notice period.

This is a work guarantee, not a results guarantee. No specific revenue, lead volume, or outcome is promised by me or by anyone acting for me.

8Genuine billing errors

The only amounts ever returned are ones that should never have been charged:

• A duplicate charge for the same invoice.
• An amount charged after written notice of cancellation was acknowledged and the charge was not owed.
• A clear arithmetic or processing error in an invoice.

Report these to lukas@growwithlukas.com within 14 days of the charge. Verified errors are corrected to the original payment method within 14 days of verification. A billing correction is not a refund and does not create a precedent for one.

9Cancelling future payments

You can stop future payments at any time by giving written notice by email, subject to the minimum term and the 45 day notice period. Cancellation stops what has not yet accrued. It does not reverse what has.

On cancellation, access to the systems I built and operate ends at the end of the notice period, and any licence to use them ends with it. Your own brand, content, audience, and customer relationships remain yours throughout.

10Chargebacks and disputes

Raise any billing concern with me first. Opening a chargeback or a payment dispute instead of contacting me is a material breach of the agreement and has these consequences:

• All access to the systems is suspended immediately, without notice.
• The full remaining balance of the engagement becomes due at once.
• Any licence to use the systems ends on the day the dispute is filed.
• Fees, processing costs, and costs of recovery reasonably incurred in responding to the dispute are recoverable from you.

This policy, the signed agreement, delivery records, and system logs are submitted as evidence in response to any dispute.

11Late payments

Invoices are payable on the dates set out in the agreement. Overdue balances carry interest at 20% per year, accruing monthly until paid, and access to the systems may be suspended while a balance is outstanding. Suspension does not pause the term and does not reduce anything owed.

12Changes to this policy

This policy may be updated. The version that applies to you is the one published on this page on the date you paid, and updates are not retroactive. The current version is always at growwithlukas.com/legal/refund-policy.

13Governing law

This policy is governed by the law of the Republic of Lithuania. Disputes that cannot be resolved in good faith within 30 days are subject to the exclusive jurisdiction of the competent courts of Vilnius, Republic of Lithuania.

Contact

Questions about this document go to lukas@growwithlukas.com. Written notice under any of these documents may be given by email to that address.

Lukas Kalvaitis, trading as Grow With Lukas, Republic of Lithuania.